Overview
As a Customer Support Advisor, you will play a vital role in delivering exceptional service to clients within the business services industry. This permanent position in Oxford involves managing customer queries and ensuring a seamless experience from start to finish.
Client Details
This small-sized company operates in the business services industry, providing tailored solutions to meet client needs. With a professional approach and a focus on quality, the organisation has established itself as a trusted partner in its field.
Description
- Respond promptly and professionally to customer queries via email and phone.
- Maintain accurate records of client interactions and update internal systems accordingly.
- Assist customers with troubleshooting and resolving issues effectively.
- Collaborate with internal teams to ensure timely resolution of client concerns.
- Identify opportunities to improve customer support processes and contribute to their implementation.
- Provide detailed product or service information to customers when required.
- Ensure all customer interactions align with company policies and guidelines.
- Support the team in achieving customer satisfaction targets and KPIs.
Profile
A successful Customer Support Advisor should have:
- Previous experience in a customer service or support role within the business services industry.
- Strong communication skills, both written and verbal, with attention to detail.
- Proficiency in using customer relationship management (CRM) systems or similar tools.
- A proactive attitude towards problem-solving and customer satisfaction.
- The ability to multitask and manage time efficiently in a fast-paced environment.
- A professional approach and a commitment to providing outstanding service.
Job Offer
The successful Customer Support Advisor will receive:
- A competitive salary of approximately £25,000 to £26,000 per annum.
- Opportunities for career development within the business services industry.
- A supportive and collaborative working environment in Oxford.
- Access to company benefits and resources.
- A permanent role with stability and growth potential.
If you are passionate about customer service and are looking for a rewarding role as a Customer Support Advisor in Oxford, we encourage you to apply today!
