Overview
Handle overdue accounts by contacting clients and negotiating repayment plans. Effective communication and persistence are crucial for success in this role.
Client Details
The client is a global financial institution known for its comprehensive banking services. They prioritise customer satisfaction, regulatory compliance, and innovative financial solutions to support their diverse clientele.
Description
- Contacting clients with overdue payments to discuss their financial situation.
- Negotiating repayment plans that are feasible for clients and beneficial for the company.
- Monitoring account status and updating records with payment activities.
- Collaborating with legal and compliance teams to handle complex cases.
- Providing excellent customer service while maintaining a firm stance on debt recovery.
- Ensuring compliance with financial regulations and company policies.
Profile
- Strong communication skills: Ability to effectively negotiate and handle difficult conversations with clients.
- Persistence and resilience: Capable of managing rejection and maintaining a positive attitude.
- Attention to detail: Ensures accurate record-keeping and compliance with regulations.
- Problem-solving abilities: Finds creative solutions to help clients manage their debts.
- Customer service orientation: Balances firm debt recovery with excellent client support.
- Financial acumen: Understands financial products and regulatory requirements.
Job Offer
- Easy access public transport
- Hybrid model – after 2 months
- Professional development
