Overview
This is an exciting opportunity for a Customer Service professional to manage outbound calls within a niche industry. The role is based in Oxfordshire and focuses on delivering excellent service to clients and stakeholders.
Client Details
The hiring company is a small-sized organisation within an exciting and niche industry. They are committed to providing high-quality customer service and fostering a focused and supportive work environment.
Description
- Make outbound calls to clients and stakeholders to provide updates or resolve queries.
- Maintain accurate records of interactions in the company’s CRM system.
- Collaborate with internal teams to address customer needs effectively.
- Provide clear and professional communication at all times.
- Proactively identify opportunities to improve customer satisfaction.
- Support the sales team with administrative tasks related to client accounts.
- Ensure compliance with company policies and industry regulations.
- Assist with reporting and data analysis as required by the department.
Profile
A successful Customer Service – Outbound Calls professional should have:
- Previous experience in a customer service, sales or outbound calling role.
- Confident communicator on the phone
- Strong organisational and multitasking skills.
- Excellent verbal and written communication abilities.
- Proficiency with CRM systems and Microsoft Office applications.
- A proactive approach to problem-solving and customer engagement.
Job Offer
A successful Customer Service – Outbound Calls professional will receive:
- A competitive salary of £26,000 per annum.
- Quarterly commission.
- Permanent role with long-term career prospects.
- Opportunities for skill development and training.
- Hybrid working 3 days in the office 2 days from home.
- A supportive and focused work environment in Oxfordshire.
- Comprehensive benefits package.
If you are interested in joining a small-sized organisation as a Customer Service professional, apply today to take the next step in your career.
