Overview
The role of a Customer Service Representative involves delivering excellent support to customers, addressing their queries and resolving issues efficiently. This position is ideal for someone with a passion for providing top-tier customer care and ensuring satisfaction.
Client Details
My client is a medium-sized organisation within the Energy industry based near Bicester, known for its commitment to quality and customer satisfaction. They provide essential services and take pride in fostering a professional and supportive work environment.
Description
Key responsibilities of the Customer Service Representative include:
- Respond to customer enquiries promptly and professionally via phone, email, or chat.
- Resolve customer issues by investigating and providing appropriate solutions.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to address and resolve customer concerns.
- Provide product or service information to customers as required.
- Identify and escalate priority issues to the relevant departments.
- Ensure customer satisfaction and maintain a positive company image.
- Contribute to the improvement of customer service processes and practices.
Profile
The successful Customer Service Representative will have:
- Previous experience in a customer service/support/client-facing role.
- Strong communication and interpersonal skills.
- The ability to problem-solve and think critically under pressure.
- Attention to detail and a commitment to accuracy.
- A proactive attitude and a willingness to learn.
Job Offer
Benefits include:
- A competitive salary
- Strong commission structure
- A supportive work environment with full training provided
- Opportunities for personal and professional growth
- A comprehensive benefits package
- Access to many company perks
- Generous annual leave package
- Free parking onsite
