Overview
Guest Experience Director – Ultra-Luxury Resort, Saudi Arabia
Location: Saudi Arabia
Package: Competitive tax-free salary + luxury accommodation + full expat benefits
Contract: Full-time | Live-in | Relocation supported
Are you passionate about creating unforgettable moments for high-profile guests? This is a rare opportunity to join one of the world’s most exclusive ultra-luxury resorts, set in a breathtaking and visionary destination on the Red Sea coast of Saudi Arabia.
As Guest Experience Director, you will be the face of exceptional hospitality — curating personalised, seamless, and emotionally engaging experiences for an elite global clientele. You’ll work closely with VIP services, butlers, and resort leadership to set a new standard in service excellence.
Responsibilities
- Lead and oversee the full guest journey — from pre-arrival to post-departure
- Create tailored guest experiences based on preferences, profiles, and cultural expectations
- Champion luxury service standards across all departments
- Collaborate with front office, butler services, F&B, and wellness to ensure elevated guest satisfaction
- Handle VIP requests and complex service recovery with finesse and discretion
- Train and mentor teams in emotional intelligence, luxury etiquette, and storytelling
Requirements
- Minimum 3–5 years in a guest relations or butler/experience role within ultra-luxury hotels or resorts
- Experience working with VVIPs, UHNWIs, or royalty preferred
- Strong cultural sensitivity, emotional intelligence, and professional presence
- Fluency in English required; Arabic or additional languages are a plus
- Confident, warm communicator with a sincere passion for service
- Thrives in remote or developing destinations with a high standard of living
Job Tenure: Permanent
