Overview
Start: ASAP
Languages : FLEMISH (NON NEGOTIABLE) and English
I am looking for an Operations Manager for a One of a kind co-living space in the hearth of Antwerp.
You would be responsible for overseeing day-to-day operations, creating a positive living experience for residents, and maintaining efficient, high-quality services at all times.
What would your day look like:
Key Responsibilities
Operational Management :
* Manage daily operations, including property maintenance, cleanliness, security, and resident support.
* Ensure a high standard of service across all facilities (common areas, co-working spaces, kitchens, etc.).
* Coordinate with vendors for maintenance, cleaning, and repairs.
Resident Experience :
* Develop and implement programs and events to foster community engagement.
* Act as the primary point of contact for residents, addressing any questions, requests, or complaints.
* Conduct regular check-ins and surveys to understand resident satisfaction and areas for improvement.
Team Leadership :
* supervise on-site staff such as maintenance, cleaning, and community managers.
* Conduct regular training to maintain high service standards.
* Manage schedules and ensure adequate staffing.
Financial Oversight :
* Assist in budgeting, forecasting, and tracking expenses to ensure cost efficiency.
* Monitor occupancy rates, work with sales and marketing teams to fill vacancies, and contribute to pricing strategies.
* Negotiate and manage vendor contracts to optimize costs.
Health and Safety Compliance :
* Ensure that the property adheres to all local health and safety regulations.
* Implement and oversee emergency protocols and regularly train staff on safety procedures.
Required Skills & Qualifications
* Experience in property management, hospitality, or operations, ideally in a co-living, co-working, or similar community-oriented environment.
* Leadership and team management abilities.
* Customer service focus with strong communication and interpersonal skills.
* Budget management experience, including expense tracking and vendor negotiations.
* Familiarity with health and safety regulations and emergency procedures.
* Flexibility and problem-solving skills for handling varied and unpredictable issues.
Job Tenure: Permanent
