Overview
Salary: £12.10 per hour (Living Wage Employer)
Shift Uplift: £400 per month
Location: Capgemini, Inverness, or Nairn
Hours: Night shifts are 1800 – 0700 and Day shifts are 0700 – 1800
- Typical shift pattern is a 3-week rotation:
- Week 1: Mon – Off, Tues – Off, Wed – Off, Thu – Night, Fri – Night, Sat – Night, Sun – Night
- Week 2: Mon – Off, Tues – Off, Wed – Off, Thu – Off, Fri – Off, Sat – Day, Sun – Day
- Week 3: Mon – Night, Tues – Night, Wed – Night, Thu – Off, Fri – Off, Sat – Off, Sun – Off
As a Customer Service Advisor, you will be the first point of contact for customers.
Your main responsibility is to provide 1st line IT support to Capgemini’s clients.
What you’ll do
- Respond to incoming requests via telephone, email, and web chat
- Log all requests in the appropriate call logging software
- Assign calls to relevant support teams
- Action Back Office requests as and when required
- Advise customers and support teams of known problems/workarounds
- Ensure customers are kept updated with the progress of their request
- Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you’ll bring
- Effective communication skills, both verbally and in writing
- Genuine passion for delivering exceptional customer service
- A keen willingness to learn and adapt
- The ability to work both independently and in a team environment
- Strong analytical skills
- Ability to work under pressure
Job Tenure: Permanent and Full-Time
Salary: Up to £12.10 per hour
Location: Inverness,
