Overview
As a Temporary Customer Advisor you will support customers via inbound calls and ensure they receive a high level of service.
Client Details
Our client is a leader in the not-for-profit space and they are looking for a Temporary Customer Advisor to join their Stockport office on an on-going temporary basis. There is a high chance this could go perm for the right candidate!
Description
As a Temporary Customer Advisor you will:
- Effectively respond to all customer enquiries, promoting the benefits of the Service.
- Always provide excellent customer services, recording data accurately and in a timely manner.
- Deliver Services in accordance with all relevant Policies and Procedures,KPi’s and meet the TSA Quality Standards Framework
- Liaise effectively with internal departments, partner organisations and ASC.
- Correctly programme and install equipment to ensure customers receive the service they need in a timely manner.
- Ensure compliance with the requirements of relevant contracts and Service Level Agreements and KPIs are achieved.
Profile
To be successful in this role:
- Experience within a customer service based role, particularly telephony based experience.
- Have access to a vehicle for work and hold a full driving licence.
- Strong phone handling skills and active listening abilities.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- The ability to multi-task, prioritise, and manage time effectively.
Job Offer
In return, our client can offer:
- Competitive salary
- Immediate start date
- Temp to perm opportunity
- Great career opportunities
- Convenient location in Stockport.
- Professional development opportunities.
*Please note for this role you will need to hold a full UK driving license & have access to your own car*
